Privacy Policy

One Dial Global ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or engage with our services (collectively, the "Services"), including the One Dial Global business directory platform.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. By using the Services, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use the Services.

  1. Information We Collect

We collect information to provide, improve, and protect our Services. The types of information we collect fall into these categories:

1.1 Information You Provide to Us

Account Information:
When you create an account or submit a business listing, we collect:

  • Name
  • Email address
  • Phone number
  • Business name and details
  • Physical address
  • Website URL
  • Profile photos and business images

User-Generated Content:

  • Customer reviews and ratings
  • Business descriptions and service details
  • Uploaded photos and documents
  • Comments and messages

Payment Information (for Paid Services):

  • Billing details for sponsored listings or marketing solutions
  • Payment method information (processed by third-party processors)

Communication Information:

  • Support ticket submissions
  • Email correspondence
  • Contact form submissions

1.2 Information We Collect Automatically

Usage Data:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Pages visited
  • Time and date of visits
  • Search queries

Cookies and Tracking Technologies:

  • Session cookies
  • Persistent cookies
  • Pixel tags
  • Local storage data

Location Data:

  • Approximate location from IP address
  • Precise location (with permission) for local services

1.3 Information from Third Parties

  • Social media login data (if using social login)
  • Payment processor information
  • Analytics from third-party services
  • Public business data from directories
  1. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing and Improving Services

  • Create and manage user accounts
  • Display business listings and reviews
  • Process payments for premium services
  • Enable communication between users
  • Personalize user experience
  • Improve platform functionality

2.2 Communication

  • Send service updates and notifications
  • Respond to customer support requests
  • Send promotional emails (with opt-out option)
  • Verify account information

2.3 Marketing and Advertising

  • Deliver targeted advertising
  • Send promotional content about our services
  • Analyze campaign effectiveness

2.4 Analytics and Research

  • Understand usage patterns
  • Improve service quality
  • Conduct market research
  • Generate aggregated statistics

2.5 Legal and Security

  • Comply with legal obligations
  • Prevent fraud and abuse
  • Protect our rights and property
  • Enforce Terms of Use
  1. How We Share Your Information

We do not sell your personal information. We may share information in these circumstances:

3.1 With Service Providers

  • Hosting and cloud service providers
  • Payment processors
  • Email service providers
  • Analytics services
  • Customer support tools

3.2 With Business Users

  • Customer contact information shared with verified businesses (when you contact them)
  • Review content made public on business profiles

3.3 For Legal Reasons

  • Respond to lawful requests and legal processes
  • Protect rights, safety, or property
  • Enforce Terms of Use
  • Investigate suspected illegal activity

3.4 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new owners.

  1. Your Choices and Controls

4.1 Account Settings

  • Update profile information
  • Manage notification preferences
  • Download your data
  • Delete your account

4.2 Marketing Preferences

  • Opt-out of promotional emails
  • Unsubscribe from newsletters
  • Manage cookie preferences

4.3 Review Management

  • Edit or delete your reviews (subject to verification)
  • Request review removal for policy violations
  1. Data Security

We implement reasonable security measures to protect your information:

  • Encryption for data in transit and at rest
  • Access controls limiting employee access
  • Regular security audits
  • Secure payment processing
  • Data backup procedures

Note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

  1. Data Retention

We retain your information for as long as necessary to:

  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Account Information: Retained while account is active + 30 days after deletion request

Business Listings: Retained while listing is active + 90 days after deactivation

Reviews: Retained indefinitely (anonymized after business deletion)

Logs and Analytics: Retained for 12-24 months

  1. International Data Transfers

One Dial Global operates from India. Your information may be processed and stored in India or other countries where we or our service providers operate. These countries may have different data protection laws than your jurisdiction.

We ensure appropriate safeguards for international transfers through:

  • Standard contractual clauses
  • Binding corporate rules
  • Adequacy decisions
  1. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

  1. Your Rights

Depending on your location, you may have the following rights:

9.1 Access and Correction

  • Request access to your personal information
  • Request correction of inaccurate information

9.2 Deletion

  • Request deletion of your personal information
  • Right to be forgotten (where applicable)

9.3 Objection and Restriction

  • Object to processing for marketing purposes
  • Request restriction of processing

9.4 Data Portability

  • Receive your data in a structured format

9.5 Withdraw Consent

  • Withdraw consent for processing (where consent is basis)
  1. Third-Party Links and Services

The Services may contain links to third-party websites. We are not responsible for:

  • Third-party privacy practices
  • Content or security of external sites
  • Information you provide to third parties
  1. Cookies and Tracking Technologies

We use cookies and similar technologies for:

Essential Cookies: Platform functionality
Analytics Cookies: Usage patterns
Marketing Cookies: Targeted advertising
Preference Cookies: User preferences

Manage Cookies:

  • Browser cookie settings
  • Cookie preference center
  • Do Not Track signals (where supported)
  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Effective Date." Material changes may also be notified by email or platform notification.

Continued use of Services after changes constitutes acceptance of the revised Policy.