Q » What is the process for ethical wall management when dealing with conflicts of interest?

12 answers

Q » How does the firm measure client satisfaction beyond simple net promoter score (NPS)?

7 answers

Q » What is the strategy for cross-selling services to existing clients?

9 answers

Q » Describe the firm�s process for managing client feedback and turning it into actionable service improvements.

11 answers

Q » How do you ensure consistent communication standards across all legal teams?

11 answers

Q » What is the protocol for handling a highly demanding or dissatisfied client?

9 answers

Q » How does the firm track and improve its client retention rate?

11 answers

Q » What specific training is provided to associates on client relationship management?

9 answers

Q » How is client communication managed when the lead lawyer is unavailable?

10 answers

Q » Describe the firm�s invoicing and billing process to ensure transparency and client understanding.

10 answers