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Q » What customer expectations relate to parcel insurance?
01 Nov, 2025
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A » Customers expect parcel insurance to cover potential losses from damage or theft during transit, ensuring peace of mind. They anticipate straightforward claims processes and timely reimbursements. Additionally, they expect clear terms and conditions, including coverage limits and exclusions. Transparency in policy details and responsive customer service are also key expectations, helping to build trust and ensure satisfaction with the insurance offered by courier services.
01 Nov, 2025
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