Q » What is our Net Promoter Score (NPS)
26 Oct, 2025
A » The Net Promoter Score (NPS) is a metric used to gauge customer loyalty and satisfaction by asking customers to rate their likelihood of recommending your business to others on a scale from 0 to 10. Scores of 9-10 are promoters, 7-8 are passives, and 0-6 are detractors. Calculate the NPS by subtracting the percentage of detractors from the percentage of promoters, providing insights into customer sentiment and potential business growth.
26 Oct, 2025
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